Bungee Anti-Shock Leash

Effective Date: May 2024

1. SHIPPING METHODS AND TIMES

At Kibbles Co, we are committed to ensuring that your order is delivered to you in a timely and efficient manner. We offer the following shipping methods:

• Standard Shipping: Orders shipped using this method will typically arrive within 5-7 business days after processing.
• Express Shipping: Orders shipped using this method will typically arrive within 2-3 business days after processing.
• International Shipping: For our international customers, please note that delivery times may vary depending on your location.

Please note that processing times may vary depending on the availability of the product and other factors. You will receive a confirmation email with tracking information once your order has been shipped.

2. SHIPPING COSTS

Shipping costs are calculated based on the shipping method you select and the destination of your order. During the checkout process, you will be provided with the exact shipping cost for your order.

3. ORDER PROCESSING TIME

Orders are typically processed within 1 business day from the date of purchase. Please allow additional time for processing during peak seasons or promotional events.

4. TRACKING YOUR ORDER

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package. You can track your order by visiting the provided tracking link or by logging into your Kibbles Co account.

5. SHIPPING RESTRICTIONS

• Please ensure that you provide accurate shipping information during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.
• Shipping may be delayed or unavailable to certain remote areas. In such cases, we will contact you to discuss alternative shipping options.

6. LOST OR DAMAGED SHIPMENTS

In the rare event that your order is lost or damaged during transit, please contact our customer support team at info@kibblesco.com within 7 days of receiving your tracking information. We will work with our shipping partners to resolve the issue and ensure a satisfactory resolution.

7. RETURNS AND REFUNDS

Please refer to our Return Policy for information on returns and refunds related to your order.

8. CONTACT US

If you have any questions or concerns about our shipping policy or your specific order, please do not hesitate to contact our customer support team at info@kibblesco.com.

9. CHANGES TO THIS SHIPPING POLICY

Kibbles Co reserves the right to make changes to this shipping policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

By placing an order with Kibbles Co, you agree to the terms and conditions outlined in this shipping policy.

Effective Date: June 2024

Kibbles Co. Returns & Exchanges Policy

Changed your mind or just picked the wrong colour/size? Not a problem.

1. Easy Returns & Exchanges

You can request a return or exchange within 14 days of receiving your order, provided the item is:

• Unused (not taken on walks), with its tag and in its original packaging.
• Excludes personalized items like Name Tags, which cannot be returned or exchanged.

2. How to Get Started

To request a return or exchange, simply:

1. Email us at info@kibblesco.com within 14 days of receiving your item.
2. Include your order number, details, and concerns (photos if there’s a defect or damage).
3. Our friendly team will guide you through the next steps!

3. Return Shipping

• We understand shipping can be a pain, but we'll cover the return postage! We'll issue you with a return postage label so that you're not out of pocket :)

4. Refunds

We get it—sometimes you change your mind! Here’s how we can help:

• Swap Your Item: If you’d like to exchange your item for something else from our store, we’re happy to adjust the value accordingly.
• Store Credit: Prefer to wait? We can issue a store credit for the purchase amount, so you can shop at your convenience.

We understand sending it back to us can be a pain, but we'll cover the return postage!

We'll issue you with a return postage label so that you're not out of pocket :)

5. Exchanges

Need a different size? No problem! Here’s how exchanges work:

• We’ll send your replacement as soon as we receive the returned item.
• Items must be unused (not worn on walks), with their tags still attached, and in their original packaging.
• Personalized items, like Name Tags, cannot be exchanged.
• If your requested replacement is out of stock, we’ll issue a refund for the item instead.

6. Damaged or Defective Items

If your item arrives damaged or defective, let us know at info@kibblesco.com within 14 days. We’ll resolve it promptly with a replacement or refund—your choice!

7. Updates to Our Policy

We may update this policy from time to time. Check our website for the latest version.

Thank you for shopping with Kibbles Co. 💕 We’re committed to making your experience smooth and enjoyable!