No Pull Harness & Leash Set

🐾 Perfect Fit Guarantee

Not sure on sizing? No stress! If your harness doesn't fit just right, we'll replace it free of charge – no fuss, no extra costs. We’re here to make sure every walk starts off perfectly. 💙

Effective Date: June 2024

Kibbles Co. Returns & Exchanges Policy

Changed your mind or just picked the wrong colour/size? Not a problem.

1. Easy Returns & Exchanges

You can request a return or exchange within 30 days of receiving your order, provided the item is:

• Unused (not taken on walks), with its tag and in its original packaging.
• Excludes personalized items like Name Tags, which cannot be returned or exchanged.

2. How to Get Started

To request a return or exchange, simply:

1. Email us at info@kibblesco.com within 30 days of receiving your item.
2. Include your order number, details, and concerns (photos if there’s a defect or damage).
3. Our friendly team will guide you through the next steps!

3. Return Shipping

• We understand shipping can be a pain, but we'll cover the return postage! We'll issue you with a return postage label so that you're not out of pocket :)

4. Refunds

We get it—sometimes you change your mind! Here’s how we can help:

• Swap Your Item: If you’d like to exchange your item for something else from our store, we’re happy to adjust the value accordingly.
• Store Credit: Prefer to wait? We can issue a store credit for the purchase amount, so you can shop at your convenience.

We understand sending it back to us can be a pain, but we'll cover the return postage!

We'll issue you with a return postage label so that you're not out of pocket :)

5. Exchanges

Need a different size? No problem! Here’s how exchanges work:

• We’ll send your replacement as soon as we receive the returned item.
• Items must be unused (not worn on walks), with their tags still attached, and in their original packaging.
• Personalised items, like Name Tags, cannot be exchanged.
• If your requested replacement is out of stock, we’ll issue a refund for the item instead.

6. Damaged or Defective Items

If your item arrives damaged or defective, let us know at info@kibblesco.com within 30 days. We’ll resolve it promptly with a replacement or refund—your choice!

7. Updates to Our Policy

We may update this policy from time to time. Check our website for the latest version.

Thank you for shopping with Kibbles Co. 💕 We’re committed to making your experience smooth and enjoyable!

Every order is carefully customised and packed with care within 1–2 business days.

- Standard delivery takes 2–6 business days

- Express Shipping will get it to you in just 1–2 days.